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A guide from Pastor Tate

When Someone You Love Is Hurting

What not to say, what to say instead, and how to be present when you cannot fix what happened.

When someone you love is hurting, the pressure to say the right thing can make you talk too much. We reach for explanations because silence feels awkward. We offer advice because helplessness feels uncomfortable. We try to make the pain smaller because we desperately want the person we love to hurt less.

But hurting people usually do not need you to solve the mystery of their suffering. They need to know they will not have to carry it alone.

Presence is often more helpful than explanation.

Five things not to say—and what to say instead.

Try not to say

“Everything happens for a reason.”

Say instead

“I do not know why this happened. I am so sorry. I am here with you.”

Try not to say

“At least…” followed by anything that makes the loss sound smaller.

Say instead

“This hurts. You do not have to make it sound better for me.”

Try not to say

“God will not give you more than you can handle.”

Say instead

“You do not have to carry all of this by yourself. How can I help carry something today?”

Try not to say

“You just need more faith.”

Say instead

“You do not have to be strong with me. I can sit with you while this is hard.”

Try not to say

“Let me know if you need anything.”

Say instead

“I can bring dinner Tuesday, sit with you Thursday, or make that phone call with you. Which would help most?”

Featured podcast
What NOT to Say to a Hurting Person podcast thumbnail

What NOT to Say to a Hurting Person

Good intentions do not always land as comfort. In this episode, Pastor Tate talks through common things Christians say to people in pain, why some well-meant phrases can make the hurt heavier, and what loving presence can sound like instead.

Watch on YouTube →

What helpful love looks like.

1. Show up without demanding a conversation.

A text that says, “You do not need to reply. I just wanted you to know I am thinking about you,” can be a gift. Presence does not always need words.

2. Listen longer than feels natural.

Do not rush to correct every theological sentence spoken through tears. Pain often speaks before theology catches up. Listen for the hurt underneath the words.

3. Let them say the name and tell the story.

When grief is involved, do not be afraid to mention the person who died. Remembering them usually does not create the pain; the pain is already there. Your willingness to remember tells the grieving person that their loved one has not disappeared from everyone else's world.

4. Offer specific practical help.

Bring food. Take the kids somewhere. Sit in a waiting room. Mow the yard. Drive them to an appointment. Make one hard phone call with them. Pain drains decision-making energy, so specific offers are often kinder than open-ended ones.

5. Stay after everybody else goes home.

The first week often brings messages, flowers, meals, and attention. The sixth week can feel very quiet. Put a reminder on your calendar to check in again after the funeral, after the diagnosis becomes old news, after the crisis has moved off everyone else's radar.

You do not need a perfect answer to be a faithful friend.

A prayer for the person trying to help.

“Father, help me love without trying to control the outcome. Give me wisdom to know when to speak and when to listen. Keep me from reaching for easy answers simply because their pain makes me uncomfortable. Help me show up with the patience, truth, and compassion of Christ. Amen.”
If you are worried they may not be safe: do not leave them alone with that concern or treat it as something you must manage privately. Ask directly whether they feel safe, stay physically near them when possible, involve another trusted person, and connect them with immediate crisis or emergency support. Use the safety pathway →

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